The aim of our company is the best possible service of our customers. The specific e-shop gives the opportunity not only to our customers but to all the internet users to get informed immediately for the company’s products, and to carry out their online purchases.
Copyright and trademark.The whole website design, the text, the graphics, the choice as well as the settings of it, are our company’s copyright and are protected by the relevant provisions of the Greek law, the European law and the international conventions. Reserved all the rights, every text or picture or trademark, are possessed and used in the specific e-shop, after consensus of their owners.
In order for any transaction to be carried out through our company’s e-shop and any order of its products to be placed, a notification of some personal information will be asked. By placing the order you will be asked to complete the full name, the shipping address, the billing address (in case it is different from the shipping address), the pricing details (in case of payment by invoice), a telephone number, your email, an in case there is a credit card payment, the number, the expiring date, and the CVC code of the card.
CAN MY PERSONAL INFORMATION BE NOTIFIED TO OTHERS/OTHER COMPANIES?
- Your order delivery
- For confirmation and identification of the customer if necessary
- For new or alternative products offered by our company
- Special offers and our site’s news
The SSL protocol (Secure Lockets Layer), is today the universal standard on the internet for the certification of the websites to the web users and for coding data between web users and web servers. A coded SSL communication requires all the information which is sent between one client and one server to be coded from the shipping software and deciphered from the acceptance software protecting that way personal information when they are transferred. In addition, all the information sent with the SSL protocol, are protected by a mechanism which automatically verifies whether the data have been changed when they were transferred. Furthermore, personal secure means the password which you give when you become a member of the www.ellinongeuseis.gr website. In order to present any personal information we should first give the user name and password. For this reason, you should keep all these data secret from others. Also, we advise you create a password using symbols with letters and numbers. Last but not least, we would like to remind you that the credit card’s data aren’t saved in storage media during the transaction. All the transaction that you carry out through www.ellinongeuseis.gr are governed by the International and European Law, which regulates issues about electronic market as well as the Law on Consumer’s Protection(Law 2251/1994), which regulates issues on distance sales.
MARKETABLE ITEMS AND AVAILABILITY – CHARACTERISTICS
The available for sale products, their characteristics, their prices and the in stock availability, are in our web address www.ellinongeuseis.gr and anyone can have access on it. Users can obtain more information for each product by clicking on the product icon. Our company guarantees the on time information about the products’ availability to our customers, but is not responsible for their availability. Our company makes a lot of effort in order to provide all the information needed each time for the products (technical characteristics, prices, e.t.c.).However, in order not to make any mistake, we would advice you before any online market, to communicate with us in case the price or any other characteristic is completely beyond the ordinary.
In the listed price next to any product there is the price with the VAT included. In some areas in Greece where reduced VAT rates apply, if the purchase is completed with invoice, the products prices are lower than the listed VAT. Our company reserves the right, to adjust the prices of our e-shop, without first informing its consumers.
PRODUCT ORDERING AND CONSUMER PROTECTION
Ordering through our website www.ellonongeuseis.gr are distance selling contracts, which are governed by the legislative framework of Law 2251/1994 (as it is today) and by the modifications which are referred in the Presidential Decree N. 131/2003 (OGG A’ 116/16.05.2003) and the Decree 31619 OGG 969/22.3.2017, as well as the adaptation of Greek Legislation according to the Directive 2011/83/EU of the European Parliament and of the council of 25th October 2011, on consumers rights, the modification of the Council Directive 93/13/ EEC and the Directive 1999/44/EC of the European Parliament and Council and the abolishing of the Council Directive 85/577/EEC and the 97/7/EC of the European Parliament and Council, which was published in the Official Journal of the European Union, with N. L 304 of 22.11.2011 as it was put into effect since 13/06/2014.<br/>
The user has the right to place a valid order through our e-shop, as long as he is a law abiding citizen according to the Greek Civil Code (and as long as he has turned 18 and does not seek legal assistance in concluding a contract of sale). Legal representatives of legal entities can also place an order. Our company reserves the right to claim the return from the supervisor or the parent of an unable person.
ORDERING THROUGH OUR E-SHOP
In order to place an order in our e-shop you have to:
- Complete the special form with the necessary information for the sale contract
In all the web pages of www.ellinongeuseis,gr and next to each product, there is the add to chart key. Browse in our e-shop and add to your chart the products you wish to buy.
To continue your orders choose from the central categories, the one which contains the following product you search for and wish to add to your chart. When you have completed the process of adding the products push “Go to Checkout”. So as to place an order you don’t have to be a member of our e-shop www.ellinongeuseis.gr, but we would advise you to become one, since it would be easier for you to order again. Complete the form with the user name and the password that you gave when you had your registration and choose “Log In” in the members place. If you are not a member, push the new registration key and complete, in the new member registration form, an active email account. The email should be active because our communication will also take place through your email account. Even if you won’t become a member you will be asked some personal details like: pricing address, email, telephone number, which are useful for the contract completion between us.
The order is completed in 5 steps:
- Identification (log in, register or you can continue your order as a visitor )
- Pricing and delivery address
- Confirmation and registration of your order
In case there is any pending in your order, we will communicate with you. In case you don’t receive a confirmation email or a telephone alert, you have to inform us without any delay, since there might be a problem with the contact info you have given to us. Our company is not responsible if you have completed wrongfully the contact info so we cannot communicate with you.
Payment is referred in the registration page of the order.
The terms and conditions described in this policy apply to all the products bought in Greece through the website www.ellinongeuseis.gr.
When you place an order through the website www.ellinongeuseis.gr, you have the opportunity to cancel it during the day you placed it. If you wish to return your products you can send us an email at email@example.com. For any information you need, you can contact us in our contact info. The products you wish to return should be in excellent condition, totally sealed. You are responsible for the return cost, except for the case when the product falls under warranty matters due to manufacturing defect. If you open the seal, you have to return it in excellent condition, along with all the part and equipment that is composed of. You deal with the protection of the products from the time you receive them until the moment you deliver them in our place or the courier company. Our company is not responsible for any flaw or bad quality of the products. All the products are received sealed by our suppliers. In case there is a defective product in the delivered ones, you have the right to return and replace it, at our own expense. In case they are not returned in 15 days then the company has the right not to accept the return or replacement of the product. In any case, the maximum return time frame for replacement can exceed the 15 working days after the order date. Except for the rights about the return policy, all the rights for the consumers are valid, according to the law for the sales contract, as well as any other right that has to do with the products warranty terms.
TRANSPORT OF RETURNED PRODUCTS
In case you change your mind about the products, you will be charged with the return expenditure of them. The products receipt can only take place from the address you have already stated and indicated.
You agree to give to our company as many details as possible for the delivery address, for example the floor, access difficulty for the courier if any, lift availability, narrow stairs, e.t.c., in order to make the transport easier. You agree that the place is accessible for the products transportation.
If the courier regards that the product transportation from your place, can cause damage to your property, he will telephone you and record it to the receipt form. You may insist to the courier to transport the products even if it is not possible, however we won’t be responsible for any damage that might be caused to your property or products, having in mind that the product collection will be completed with proper care.
You agree to give to our partner all the products you wish to return, with all the parts and equipment included. When the courier receives all the returned products you will sign a receipt form to verify that the receipt to the courier was carried out.
If it is not possible for you to be present when the receipt takes place, you can set someone else who will be responsible for you and accomplish the process on behalf of you. This person should be an adult and capable to supervise the whole procedure for you.
REFUND OF THE RETURNED PRODUCTS
As long as you fulfill the requirements, we will refund you the whole amount of money for the returned products, with the same way that you carried out the initial transaction, but if you wish a different way to pay you back, you have to let us know. The refund will take place as soon as possible. In any case, it will be accomplished after your written briefing for the return request and our acceptance to return them and after all the products are delivered to the collaborating courier company.
Exceptions to the withdrawal right. The withdrawal right is not valid in the following cases:
- The goods supply which are manufactured under the specifications that you set as a consumer or clearly personalized (Private Label Products)
- The goods supply which, after delivery, owing to their nature, are inseparably mixed with other elements.
- Force majeure: If, Force majeure (e.g. bad weather conditions, demonstrations e.t.c.) , we fail to deliver you the products in time, we will contact you through telephone or e-mail, in order to declare us whether you wish , under these conditions your order to be completed. Our company is not responsible for any condition through no fault of its own and will make everything possible for your own service.
- In cases you have placed an electronic order and on delivery there is a shortage in one or more products from the whole order, please contact us, in order to readjust all the details and resend you the products you did not receive, without any extra charge.
- Modification of terms: Our Company has the right to modify or renew its terms and transaction conditions.
- In case you don’t receive the preordered products (and if a long time has passed since the delivery was placed), please contact us. For the best and fastest service, we will advise you to refer the special order number that was sent to your e-mail.
According to the Directive 2013/11/EU, which was incorporated to the Greek Legislation with the Joint Ministerial Decision 70330/2015 and the Decision N.31619 GG 969/22.3.2017 (article 8) there is an electronic solution on consumers’ complaints provided, with the Alternative Dispute Resolution procedure in the European Union. If the client has a problem with a transaction placed on the e-shop and lives in the EU, can use this website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of complaint.